This Privacy Policy describes how Rosetta Resorts & Holiday Homes, and its subsidiaries and affiliates, treat personal information. It applies to the websites and applications where it appears, including the sites and apps for our hotel brands and our loyalty programs.
Cancellation Policy:
- Bookings Cancelled Less Than 7 Days Before Arrival: No refunds will be issued.
- Bookings Cancelled More Than 7 Days Before Arrival: A full refund will be provided.
- Refund Processing Time: Refunds may take up to 15 bank working days to reflect in the customer’s account.
We collect contact information
For example, we might collect your name and email address. We may also collect your phone number or mailing address. We may collect your travel agency ID number or social security number if you register on certain sites.
We collect demographic information
We may collect information like your gender, age and language preferences.
We collect guest stay and loyalty program information
For example, we collect information on the hotels where you have stayed, your dates of arrival and departure, goods and services purchased, special requests and service preferences. We collect information on your use of our loyalty programs, including how you earn and redeem points.
We collect payment information
For example, we may collect your CREDIT CARD number if you make a reservation online.
We collect business information
For example, we collect contact and other relevant information about your business if your business enrols in one of our loyalty programs, or if your employees or agents use a corporate account to do business with us.
We collect information you submit or post
For example, we collect feedback about our hotels and services that you submit to us. We also collect information if you apply for a job.
We collect other information
If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. If you use our mobile apps, we may collect your GPS location. We might look at how often you use the app and where you downloaded it. We collect this information using the tracking tools described below. To control those tools, please read the “Your Choices” section.
We collect information in different ways
We collect information directly from you
For example, if you make a reservation online, or enrol in one of our loyalty programs. We also collect information if you contact us or participate in a promotion.
We collect information passively
We use tracking tools like browser cookies and web beacons to collect information from you. We collect information about users over time when you use this website. We may have third parties collect personal information this way. We also collect information from our mobile apps.
We get information about you from third parties
We may get information from our authorized licensees or their licensees, or from other third parties with whom we do business. We may get information from persons acting on your behalf, for example if someone makes a reservation for you. We may also get information from social media platforms.
We combine information
For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.
We use information as disclosed and described here
We use information to respond to your requests or questions
For example, we will use your information to fulfill a request for a HOTEL RESERVATION. We might use your information to respond to a question about your loyalty account or to fulfill a redemption request. We use social security numbers and tax ID numbers to process tax documents.
We use information to improve our websites and services
We may use your information to make our hotels, services and loyalty programs better. We might use your information to customize your experience with us. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes
We may use your information to protect our company, our customers, and our websites.
We use information for MARKETING purposes.
For example, we might send you information about new services and special offers. We might also use your information to serve you ads about our hotels, loyalty programs and offers. We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. If you register with us, we’ll send you our promotional emails. To manage this, read the “Your Choices” section below. We may also use push notifications on our mobile apps.
We use information to communicate with you about your account or our relationship
We may contact you about your account or for feedback. We might also contact you about this Privacy Policy or our Site Usage Terms and Conditions.
We use information as otherwise disclosed or permitted by law.
We may share information with third parties
We will share information within the Rosetta Resorts & Holiday Homes.
This includes each of our hotels. Many of our hotels are operated by independent licensees. To understand more about their practices, you can contact the hotel directly.
We will share information with third parties who perform services on our behalf
For example, we share information with vendors who send emails for us. We also share information with companies that help us operate our sites or run promotions. Some vendors may be located outside of the United States.
We may share your information with our business partners
For example, we might share information with third parties who co-sponsor a promotion. Some of these partners may send you information about products or services by mail or email.
We will share information if we think we have to in order to comply with the law or to protect ourselves
For example, we will share information to respond to a court order or subpoena. Or we may share your information if you are the winner of a sweepstakes or other contest with anyone who requests a winner’s list. We may share information if a government agency or investigatory body requests it. We might share information if we are investigating potential fraud. This might include fraud we think has happened during a promotion.
We may share information with a successor to all or part of our business
For example, if part of our business is sold we may include user information as part of that transaction.
We may share information for other reasons we may describe to you from time to time.
You have certain choices about sharing and marketing practices
You can opt out of receiving our MARKETING emails.
To stop receiving our promotional emails, you can visit your account settings on the site or follow the instructions in any promotional message you get from us. Even if you opt out of getting MARKETING messages, we will still send you transactional messages. These include responses to your questions.
These sites and children
Our sites and apps where this Privacy Policy is found are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact us brandmarketing@rosettabyferns.com
We use standard security measures
The Internet is not 100% secure. We cannot promise that your use of our sites and apps will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. We keep personal information as long as it is necessary or relevant for the practices described in this Privacy Policy. We also keep information as otherwise required by law.
We store information both in and outside of the united states
Information we collect may be stored in and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to national and international cyber laws, which may not afford the same level of protection as those in your country.
We may link to other sites we don’t control
If you click on a link to a third party site, you will be taken to a website we do not control. This Privacy Policy does not apply to the privacy practices of that website. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
Feel free to contact us if you have more questions.
If you have any questions about this Privacy Policy, please email us at brandmarketing@rosettabyferns.com
You can also write to us or call at
Rosetta Resorts & Holiday Homes:
Corporate Address
95, Amarjyoti Layout,
100 Feet Intermediate Ring Road,
Domlur, Bengaluru,
Karnataka 560071
If you want to correct or update your information with Rosetta Resorts & Holiday Homes or one of our hotel brands, please email us at brandmarketing@rosettabyferns.com
We May update this privacy policy
From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.